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ADA Information
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Site Location: Main > Special Services > ADA Information
What is ADA Service? The Americans with Disabilities Act (ADA) of 1990 requires fixed route bus systems to become accessible to the disabled. One of the requirements is the provision of wheelchair accessible local and city-to-city (intercity) door-to-door transportation (or route deviation service in rural areas) for those persons who are unable to ride fixed route buses due to their functional disability. This brochure describes the program for Yolo County. There are three kinds of ADA transportation programs: Local ADA Service (Woodland, Davis, West Sacramento-Downtown Sacramento) Winters/Rural ADA Service (Route Deviation) Eligibility Requirements
Additionally, ADA registered persons traveling to or from the following communities may be eligible to have the bus deviate within 3/4 miles of the regular bus route: the City of Winters, El Rio Villa, DQ University, Capay, Esparto, Madison, Dunnigan, Zamora, Yolo, and Knights Landing. How to Register Registration forms may be obtained by calling any of the reservation phone numbers listed in this brochure. The registration form can be mailed to you. You must answer all the questions and include all the information that applies to you. Completed applications may be mailed to the address listed on the application form. You may make arrangements for a verification appointment with your healthcare provider then call Yolobus Special to be transported to and from this appointment, notifying the scheduler that you need an application brought to you by the driver. On your return trip, you can leave the application with the driver to begin your 21-day verification period of YOLOBUS Special use. Disabilities must be verified by a licensed health care professional. You may turn in your registration and use the service for up to 21 days during the verification period. We reserve the right to change the certification standards as ADA laws change and affect the YOLOBUS and Unitrans bus systems. We also reserve the right to reconsider eligibility based on changes in the functional disability of the rider. You will be required to re-register to use the service if you have not used it within approximately one year. To request a registration form by telephone, call (530) 666-2877 or (800) 371-2877 and one will be sent to you. Ride Reservations Rides may be reserved by calling one of the reservation telephone numbers during the office hours at least one day, and up to two (2) days in advance of your trip. Only return trips should be scheduled the same day. Requests may be made for single rides only. Single rides are taken only once for the specific day requested. Rides are scheduled on a first come, first served basis and are not prioritized on trip purpose. If you are taking a personal care attendant or companion, the scheduler must be notified at the time you call and make the reservation. This will assure room for the attendant or companion on the vehicle. Pickups and Drop Offs If you request a specific pickup or drop off time, you must be flexible enough to accept available times within 60 minutes of your preferred time. When a pickup time is scheduled, you must expect the vehicle to arrive up to 15 minutes before or after that scheduled time. Due to scheduling constraints, the driver is only able to wait two minutes after arrival for you to be ready to leave. So, please be ready. Transportation is provided from the front door of your pickup location to the front door of your drop off location for all services except Davis Community Transit, which is curb-to-curb . The driver may provide assistance between the vehicle and the door, with the exception of origins and destinations more than 150 feet from where the bus can stop. Time constraints limit the drivers ability to assist you beyond the front entrance of your destination. If your destination is a large building or expansive complex, it might be best to have a companion, or personal care attendant, accompany you to provide assistance after you arrive. Drivers will not enter your home other than assisting you into or out of the door threshold. You must lock your own door when leaving, or have assistance from someone other than the bus driver to do this for you. Return Trips Some of the operators (e.g. Davis Community Transit) may require that you arrange your return trip in advance. For YOLOBUS Special, when we schedule your ride, you may not know what time you will be ready for your return trip. These are called will call returns. When you are ready to be picked up for your return trip, simply call the reservation number during service hours and we will pick you up as soon as possible. You may also schedule that return ride when you ride the first bus that day. If possible, please inform the reservation person if you will need a return trip when you make your reservation. Cancellations Rides must be canceled by calling the reservation number as soon as possible to avoid the waste of time, fuel and space which might have been used by someone else. Repeated failure to show up for an uncanceled reserved ride (more than two times in any two month period) may result in suspension or revocation of your eligibility to use the service. Fares Passengers and companions must pay the required fare for each completed one-way trip. Registered personal care attendants do not pay a fare when riding with the ADA client. A one-way trip is completed each time the passenger arrives at a scheduled destination. Companions and attendants must stay with the registered rider. You must have the exact fare. DRIVERS DO NOT CARRY CHANGE. In some cases, pre-paid 10 ride tickets may be purchased from the driver and other authorized agencies. Fares must be paid, or tickets presented for validation, at the time of boarding. Rides will NOT be provided without payment of fares. Safety Rules Seat belts must be worn by all passengers. Wheelchairs must have an operable and effective braking system which must remain engaged at all times while on the lift or while the vehicle is in motion. Walkers must either be folded and stored between rows of seats, or secured in the same manner as wheelchairs. We reserve the right to require that your wheelchair be tied down to the floor where it is possible to do so. Drivers cannot take wheelchairs up or down steps or on ramps that do not meet ADA standards. These services are not ambulance services. They are part of the public transportation network. Your ride will be shared with other registered riders traveling in the same time frame. Neither the vehicle nor the driver are equipped to provide medical care. Passengers must comply with public health standards while on the bus. We will not transport persons who constitute a public health or safety hazard to themselves or others, due to bleeding, loss of body fluids, urgent medical condition, or unsafe behavior. Persons who require constant medical monitoring should not use this service. Eating, drinking and smoking are not permitted on the bus. For safety reasons, only two bags or packages per passenger are permitted on the vehicle, unless otherwise approved by the transportation provider. We reserve the right to modify or add onto these safety rules at any time. Holidays Sunday schedule is operated on:
Comments & Suggestions If you wish to appeal a decision made regarding your eligibility or other service issues, there is an appeals process. Please call (530) 661-0816 for further information or write to:
Yolo County Transportation District Yolo County Transportation District YCTD is a special district funded by the Cities of Davis, Woodland, West Sacramento, and Winters, as well as by the County of Yolo. YCTD oversees the operation of local and intercity YOLOBUS public fixed route transportation services in Yolo County, as well as local ADA services in Woodland and West Sacramento, inter-city ADA paratransit services, and rural ADA route deviation services.
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